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General Conditions of purchase

All purchases made on our website, by phone, e-mail or by any other electronic means to ACEITES CLEMEN, SL (hereinafter "Aceites Clemen"), are subject to the general conditions of purchase below mentioned.



Although every effort is made to ensure the synchronization of stock between the e-commerce site and warehouse stock, some discrepancies may occur. If an order is placed on stock that is no longer available for the season, a representative of Aceites Clemen will be in contact with you.

Delivery of stock may also be affected by external factors that Aceites Clemen cannot control, including but not limited to breakages in merchandise, vehicle breakdowns by courier companies, and last minute orders by customers that monopolise the stock. In these cases, the customer will be provided with the option to cancel the order for a full refund, or replace the product with one of equal quality that is currently available.

The customer accepts without reservation, that there may be cases in which the customer confirms an order for a product or products that are currently out of stock.




All the times start from the moment of shipment, not the purchase date. Once an order is prepared, the client will be informed that the item is ready for shipment.


To peninsular Spain:

48/72 hours will receive the order at the specified address.


To Balearic Islands:

48/72 hours will receive the order at the specified address.





At the time of delivery, if any damage to the packaging is noted, open and review the contents immediately. If anything is damaged or missing, please record the defects or faults in the delivery note of the carrier or delivery receipt. Please also communicate this to Aceites Clemen within 24 hours of receiving your package.



All prices in the store are final prices. They include the Value Added Tax (I.V.A.) valid in SPAIN.





Up to € 100 of purchase will be applied € 12 of shipping costs.

From € 100 purchase the shipping costs are free.




Up to € 400 of purchase will apply € 30 of shipping costs.

From € 400 purchase the shipping costs are free.




Bank transfer: You can make the payment by bank transfer to the account indicated below. We will send the order as soon as our bank informs us of the deposit. Our bank account number:


Holder: Aceites Clemen

Account: IBAN ES24 0182 0382 7202 0153 7982


Credit / debit card

Cash on delivery: Aceites Clemen reserves the right to restrict the use of this modality for those customers with previous orders pending payment.




Through the current service, ACEITES CLEMEN S.L., C / San Antonio, 9. 06310 Puebla de Sancho Perez (BADAJOZ) SPAIN, with CIF: B06335889, offers the facility to its customers to purchase olive oil and related products.

In order to do so, the customer must be registered on the website.


Purpose of the Contract

The purpose of the contract is to facilitate e-commerce orders of Aceites Clemen products via the website.

Previous requirements

Before an order can be placed, the customer is required to have a profile created on the website, with a valid username and password, which will be provided to the customer on request.


Obligations of the Parties


ACEITES CLEMEN S.L. is bound to:

Provide customer service under the conditions set forth in this document.

Have at our disposal those products offered through the Web.

Process the order at most to 24 working hours (working days and non-holiday) after payment has been received, except for specific products that are currently out of stock, which the customer will be informed of.

All orders received from Friday at 11.00 am until Sunday at 12am, will be processed the next working day, in accordance with local, regional or national holidays.


Once the order has been processed, the provider will send the requested product(s) to the recipient within a maximum period of 2 to 15 working days according to the chosen shipping method and destination country. Where the products are required to pass through customs, this period cannot be guaranteed.


The Client is obliged to:

Receive the order if delivered in good condition, being guaranteed the rights granted under the current legislation.

Pay the amounts that derive from the provision of this service, in the manner established by the provider. Specifically, Aceites Clemen reserves the right to cancel future purchases of customers who fail to comply with this obligation, as well as to limit the shipping and payment options for such person. To save and to safeguard the codes and access codes provided by Aceites Clemen for the purposes of making purchases via this website.

Court and applicable legislation

The parties submit, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of Zafra, BADAJOZ (Spain).